Privacy Policy

WireDog Technologies, LLC ("WireDog," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and why we designed WireDog to collect as little data as possible.

WireDog is a United States-based VPN provider. All infrastructure, operations, and servers are located exclusively within the United States.

1. Who We Are

Legal Entity: WireDog Technologies, LLC

Privacy Contact: [email protected]

2. Our Privacy Philosophy

WireDog is built around a strict no-logs philosophy.

We design our systems to:

• Minimize data collection by default
• Avoid collecting information that could identify user activity
• Ensure that even under valid legal requests, there is very little data available to disclose

We comply with applicable U.S. law. If legally required, we will provide information we actually possess. However, due to our system design, we generally have no activity data to provide and nothing that can be tied to a user's VPN usage.

3. Information We Do Not Send to Our Servers

WireDog does not send to our servers, log on our infrastructure, or store:

• Browsing history
• Websites visited
• DNS queries
• Traffic contents
• Source or destination IP addresses
• Device identifiers
• Session-specific activity
• VPN tunnel payloads

We do not monitor what you do while connected to the VPN.

Note on local logging: Your device may store local application logs for debugging purposes. These logs are stored only on your device and never transmitted to WireDog servers. You can view and delete these logs within the app settings.

4. Limited Operational Data We Collect

To operate the service reliably, WireDog temporarily processes a minimal amount of non-identifying operational data.

Temporary Connection Data (Servers)

We temporarily process:

• Connection timestamps (when you connect, not what you do)
• Aggregate bandwidth usage (total bytes served, not per-user)
• Number of simultaneously connected devices (for capacity management)

This data:

• Is not associated with browsing activity
• Is not attributable to specific online actions
• Exists only temporarily in system memory (RAM-only)
• Is automatically discarded on VPN server reboot

Local Application Data (Your Device)

Your device stores the following data locally only (never sent to servers):

• Connection Statistics: Real-time bytes sent/received during active VPN sessions; cleared immediately on disconnect
• Server List Cache: Available servers, their locations, latency, and load information; cached indefinitely and refreshed on-demand
• VPN Settings: Auto-connect preferences, IPv6 settings, split tunneling configuration; persists until you change them
• Split Tunneling Configuration: List of apps or IP ranges you've selected for split tunneling; stored locally only and never sent to servers
• Server Preferences: Your favorite servers, last connected server, server search history; stored locally only
• Public IP Cache: Your last known public IP address (from ipify.org); cached locally and updated on each connection
• Location Cache: Your reverse-geocoded city/state (for display only); cached locally and never sent to servers
• Authentication Token: Stored securely in encrypted device storage; deleted on logout or 30-day expiration

Application Logs (Your Device)

The application stores logs locally for debugging purposes:

• Log files are stored on your device only and never transmitted to WireDog servers
• Maximum 1 MB per file with automatic rotation (oldest entries discarded)
• Maximum 500 lines per log file
• You can view logs within the app and share them manually via device sharing
• You can delete logs anytime through app settings

5. RAM-Only Infrastructure

WireDog uses RAM-only servers. This means:

• No persistent storage of VPN activity
• Data is wiped automatically on reboot
• No historical logs exist on disk

This architecture ensures that long-term retention of VPN usage data is technically impossible.

6. Account Information

Standard Accounts

For standard accounts, we collect:

• Email address (for authentication and account recovery)
• Password (hashed server-side; the app never stores your plaintext password)
• Referral Code (optional; used to attribute signups to our referral program)

This data is collected for authentication and account management purposes only. Passwords are never stored in plaintext; only a cryptographic hash is retained on our servers.

Anonymous Accounts

For anonymous accounts:

• A randomly generated 16-digit account number is created
• No email address is required
• No password is required
• The account number is your sole authentication credential
• The account number provides the same full service as standard accounts

Anonymous accounts are designed for users who prefer not to provide an email address. The account number functions as your complete login credential and should be saved securely.

7. Payment Information

WireDog offers multiple payment options:

• Credit/debit cards
• Cryptocurrency
• Cash payments via Stripe-supported methods

Payment processing is handled by third-party payment providers (such as Stripe). WireDog does not store full payment card numbers.

For users who wish to avoid stored payment data entirely, cash or cryptocurrency payment options are available.

8. Third-Party Service Providers

WireDog uses the following third-party services to provide and support our platform:

Stripe (Payment Processing)

Stripe processes payment information for credit card, cryptocurrency, and bank transfer payments. Data sent to Stripe includes payment method details necessary to process transactions. Stripe does not have access to VPN usage data or any information about your browsing activity. Payment processing is governed by Stripe's privacy policy.

Public IP & Geolocation Services

WireDog applications query external services to determine your public IP address and city-level location. These services receive only standard HTTP GET requests with no personal identifying information attached. Your public IP and location are cached locally on your device to reduce unnecessary requests. Data is governed by each service's privacy policy.

Public IP Detection (All Platforms)

Service: ipify.org
Data sent: HTTP GET request only
Cache location: Device encrypted storage
Privacy Policy: ipify.org privacy practices

Geolocation Lookup (Platform-Specific)

WireDog uses different geolocation services depending on your platform:

• Android: ipwho.is — provides city/state/country information
• iOS: ipapi.co — provides city/region/country information

Both services receive only an HTTP GET request with your public IP. Responses are processed locally and cached on your device. City and state/country information is displayed in the app for reference only; this data is never sent to WireDog servers.

These services are subject to their own privacy policies and terms of service. WireDog is not responsible for how third-party providers handle your data. We recommend reviewing their privacy policies before providing information to these services.

9. Website Data & Cookies

WireDog does not use:

• Tracking cookies
• Analytics tools
• Advertising pixels
• Third-party marketing trackers

Our website operates without non-essential cookies. No cookie consent banner is required because we do not engage in tracking.

10. Legal Requests & Law Enforcement

WireDog complies with valid U.S. legal requests, including subpoenas and court orders.

However:

• We can only provide data that we actually have
• We do not possess browsing activity, VPN usage logs, or identifiable traffic data
• Any limited operational data we temporarily process is not attributable to user activity

Because of this, legal disclosures typically contain little to no useful information.

11. Warrant Canary

WireDog publishes a warrant canary to maintain transparency regarding legal requests. Combined with our zero-logs architecture, this ensures that even if we receive legal requests, we have no user activity data to provide.

Our warrant canary will be updated if our legal circumstances change. If the canary is removed or appears abandoned, users should assume we have been prevented from publicly discussing legal requests.

See our Transparency Report for the current warrant canary.

12. Data Retention & Deletion

WireDog does not retain user activity or browsing data. The following table details retention for all data types we process:

Key Points:

• No user activity or browsing data exists to delete because we never log it
• Most data is stored in RAM or on your device only, never on our servers
• When you delete your account, all server-side data is permanently removed
• Device-based data (settings, cache, logs) remains until you uninstall the app or clear it manually

13. California Resident Privacy Rights (CCPA/CPRA)

If you are a California resident, you have privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). WireDog fully complies with these laws.

Your Rights

You have the right to:

What Personal Information We Have

Under CCPA, "personal information" is information that identifies, relates to, or could reasonably be linked with an individual. Here's what we collect:

How to Exercise Your Rights

Option 1: Use Your Dashboard (Easiest)

If you have a WireDog account, you can exercise your rights directly from your dashboard:

• Export Your Data: Go to Account Settings and click "Export Your Data" to download your information as JSON.
• Delete Your Account: Go to Account Settings and click "Delete Account" to permanently remove your data.
• Verify Our No-Sale Policy: Visit our Do Not Sell My Personal Information page.

Option 2: Email Request

You can also submit a request by email:

Our Response Commitment

Response Timeline: We respond within 45 days of your request.

Verification: To prevent fraud, we may ask you to verify your identity before processing your request.

What You'll Receive:

• For Data Access: Your personal information in a portable, machine-readable format (JSON)
• For Data Deletion: Confirmation that your account and all personal data have been permanently deleted
• For Opt-Out: Confirmation that your preference has been recorded (though we don't sell data)

Non-Discrimination Promise

We will not discriminate against you for exercising your CCPA rights. Specifically, we will not:

• Deny you service or refuse to do business with you
• Charge you different prices or provide different service quality
• Provide you with fewer rewards or benefits
• Threaten to deny, restrict, or revoke any service or benefits

You can exercise your privacy rights at any time without penalty.

We Don't Sell Your Data

CCPA defines "sale" to include sharing personal information for cross-context behavioral advertising or other commercial purposes. We do not engage in these practices.

• We do not sell your personal information to data brokers
• We do not share your information for behavioral tracking
• We do not use your data for marketing purposes outside our own service
• We do not monetize your personal information in any way

Our business model is simple: you pay for the service. Learn more on our Do Not Sell My Personal Information page.

Right to Correct Your Information

You can request correction of inaccurate personal information we maintain about you.

You can update directly in your dashboard:

• Recovery email address
• Recovery phone number

For other corrections (such as your account email or other inaccurate data), email us at [email protected] with:

• What information needs to be corrected
• Why you believe it is inaccurate
• Your account identifier (email or account number)

We will verify your identity and respond within 45 days.

Third-Party Data Processors

WireDog uses trusted third-party vendors to provide services. All vendors are contractually required to process personal information in compliance with CCPA/CPRA.

When you submit a request to delete your account, we will instruct these vendors to delete your data as well.

Residents of Other U.S. States and Countries

WireDog operates under U.S. law. We do not comply with GDPR (EU), PIPEDA (Canada), LGPD (Brazil), UK GDPR, or other non-U.S. privacy regulations.

If you are subject to non-U.S. privacy laws (including residents of the EU, Canada, Brazil, UK, or other jurisdictions with privacy regulations): This service may not meet your legal privacy requirements. By using WireDog, you acknowledge this limitation and accept full responsibility for any legal consequences in your jurisdiction.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

WireDog Technologies, LLC
Email: [email protected]