Question 1

What is a VPN and how does it work?

Accepted Answer

A VPN (Virtual Private Network) encrypts all your internet traffic and routes it through secure servers, masking your IP address. This means websites see the VPN server's IP instead of yours, and your ISP cannot see your browsing activity. WireDog uses AES-256 encryption to secure everything.

Question 2

How do I get started with WireDog VPN?

Accepted Answer

Simply create an account on our website, download the WireDog app for your device, and connect to a server. You can use either a standard account (email-based) or create an anonymous account with just an account number. Our 30-day money-back guarantee means you can try it risk-free.

Question 3

What devices can I use WireDog VPN on?

Accepted Answer

WireDog is available on Windows, macOS, Linux, iOS, and Android. Depending on your plan, you can connect 5 to 10 devices simultaneously, with our Lifetime plan offering unlimited device connections.

Question 4

How many devices can I connect simultaneously?

Accepted Answer

You can connect 5-10 devices at the same time, depending on your plan. Our Lifetime plan includes unlimited simultaneous connections. You can connect to WireDog on your phone, laptop, tablet, and more all at once.

Question 5

Do you keep logs of my activity?

Accepted Answer

Absolutely not. WireDog operates under a strict zero-logs policy. We do not track, store, or log your browsing history, websites visited, IP addresses, or any activity data. We design our infrastructure (RAM-only servers) to make logging technically impossible.

Question 6

What encryption does WireDog VPN use?

Accepted Answer

WireDog uses AES-256 encryption, the same military-grade standard used by the U.S. government and military. This is the highest standard encryption available and is virtually impossible to break.

Question 7

Why are all your servers in the U.S.?

Accepted Answer

We built WireDog specifically for Americans who want their data protected by U.S. law. By keeping all servers in the United States, we ensure transparency, accountability, and that no foreign governments have jurisdiction over your data. This is a core part of our mission.

Question 8

What is the anonymous login option?

Accepted Answer

Our anonymous login feature allows you to access WireDog VPN using just a unique account number instead of an email address. This means even we don't know your identity. Anonymous accounts work just like regular accounts but with added privacy.

Question 9

Can my ISP see my VPN usage?

Accepted Answer

Your ISP can see that you're connecting to a VPN server, but they cannot see your actual internet traffic or which websites you visit. All your activity is encrypted between your device and our VPN servers.

Question 10

How do I create an anonymous account?

Accepted Answer

On the signup page, select 'Anonymous Account' instead of entering an email. You'll receive a unique account number that you can use to log in. You never have to share your identity with us.

Question 11

What payment methods do you accept?

Accepted Answer

WireDog accepts credit/debit cards, cryptocurrency, and bank transfers. If you prefer to avoid providing any payment information, we also accept anonymous cash payments through Stripe.

Question 12

Is there a money-back guarantee?

Accepted Answer

Yes! We offer a 30-day money-back guarantee on all plans, no questions asked. If you're not satisfied with WireDog VPN for any reason, we'll refund your full payment.

Question 13

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account dashboard. If you cancel within 30 days, you're eligible for a full refund. No cancellation fees or penalties ever.

Question 14

Can I change my plan later?

Accepted Answer

Yes, absolutely. You can upgrade, downgrade, or change your subscription plan at any time. Any changes are prorated, so you only pay for what you use.

Question 15

My VPN won't connect, what should I do?

Accepted Answer

First, try restarting the WireDog app and your device. If that doesn't work: (1) Check your internet connection, (2) Try connecting to a different server location, (3) Update the app to the latest version, (4) Check firewall settings, (5) Contact support at support@wiredogvpn.com.

Question 16

Which protocol should I use?

Accepted Answer

WireDog uses WireGuard, a modern, fast, and secure VPN protocol. It's simpler and more efficient than older protocols like OpenVPN, with significantly less code and fewer potential vulnerabilities.

Question 17

Why is my internet slower with VPN enabled?

Accepted Answer

VPN encryption adds minimal overhead. If you notice significant slowdowns, try: (1) Connecting to a different server, (2) Switching between WireGuard protocols, (3) Checking your ISP connection, (4) Disabling any VPN features you don't need. WireDog servers are optimized for speed with 10Gbps connections.

Question 18

How do I configure split tunneling?

Accepted Answer

Split tunneling (available in select plans) allows you to route certain apps or websites through VPN while others bypass it. Configure this in the WireDog app settings under 'Advanced' or 'Split Tunneling'. Useful for streaming or specific applications.

Question 19

Can I use WireDog VPN for streaming?

Accepted Answer

Yes, WireDog VPN is compatible with streaming services. However, some streaming platforms may block VPN access. We cannot guarantee unblocking specific services, but many users successfully stream with WireDog.

Question 20

Does WireDog VPN work in China?

Accepted Answer

WireDog can be used in most countries, but China has extensive VPN blocking measures. While you can try to use WireDog in China, we cannot guarantee it will work due to the Chinese government's VPN restrictions.

Question 21

Can I use torrenting/P2P?

Accepted Answer

Yes, WireDog supports P2P and torrenting. However, some ISPs throttle or block P2P traffic. Using WireDog masks this activity from your ISP. Always follow local laws regarding torrenting and P2P.

Question 22

What's the difference between your server locations?

Accepted Answer

All WireDog servers are located in the United States but in different geographic regions (East Coast, West Coast, Central). Choosing a closer server can improve speed, while different locations may help with specific use cases.

Question 23

How do I get the veteran/military discount?

Accepted Answer

Visit our Veterans page and click 'Verify with ID.me'. ID.me will verify your military status securely. Once verified, you'll receive a 15% discount on any WireDog plan.

Question 24

Who qualifies for the first responder discount?

Accepted Answer

Police officers, firefighters, EMTs, and other emergency personnel qualify for our first responder program. Visit the First Responders page to verify your status and receive special pricing.

Question 25

How does the referral program work?

Accepted Answer

Share your referral link with friends. When they sign up and make a purchase, you both receive rewards. Check your account dashboard for your unique referral link and track your earnings.

Question 26

How does the affiliate program work?

Accepted Answer

Join our affiliate program to earn 30% recurring commission on every referral. Get paid monthly, with lifetime tracking on referrals. No setup fees, no caps on earnings. Visit our Affiliate page to apply.

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